The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do offer wholesale. Please send us a message outlining your requirements and we will be happy to help.
Please contact us to see if we can help, we will try to say yes!
We do not offer a gift wrap service, but will be happy to put a personalised note into the package if you would like us to, please put the details in the notes at order.
Each individual product will have weight selections or details on it's weight in the description.
All our teas and infusions will last for at least 12 months from the date of purchase providing it is stored in an airtight container, away from direct light and strong odours.
We send all our orders tracked.
Within the UK parcels are sent on a Tracked 48 hour delivery with Royal Mail.
All overseas parcels are sent via UK Royal Mail post, they are then handed over to the recipients relevant country postal service, there will always be a tracking number provided so that you can watch the progress of your package.
Large orders may be eligible for Courier shipment, we will advise you of this prior to shipment.
We will look at every request individually and always endeavour to help where we possibly can.
Please message us to ask, if this is something you would like!